Terms and Condition

Customers/Clients/Buyers

You may buy our product/s offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders

You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion. In some circumstances on which the statute prohibits the non-cancellation of orders we will refund the amount paid less the applicable taxes and duties.

Special offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Philippine Peso. Prices include VAT unless indicated otherwise but exclude delivery charges and customs duty if applicable.  All prices are subject to change without prior notice.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by credit card and PayPal. Credit card details are processed using IPAY88. Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

Delivery/Shipping

We ship within Philippines only. We charge a fixed cost of 500PHP for deliveries (To Discourage Shipping, VALUELINE is Promoting Virtual Transaction. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering.

We use all reasonable efforts to dispatch orders within 3 business days of the purchase date. Most of our clients/customers orders should arrive within 3-4 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing support@eset.com.ph. Once we learn an order has not arrived within a reasonable period we will lodge an inquiry with the courier and advise you of any issues that are discovered.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.

If you choose to sign for your item you will generally need to be available between 7.00am and 5:00pm to receive the delivery.  You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card.  You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.

Product warranties

To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, (Warranties), other than those implied by statute which may not be legally excluded.  Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute.

Cancellation

Strictly No Cancellation of orders, once the payment has been successfully processed. Valueline Systems and Solutions Corporation (exclusive distributor PHL) may in EXTRAORDINARY CIRCUMSTANCES or in its Discretion allow a refund within 24 Hours after payment, less delivery charges , applicable taxes and duties.

Limitation of liability

This agreement shall be governed by and construed in accordance with the Philippine Laws.